| Code and project compliance | 20% | Conformance of the proposed pump, driver, controller, and package to the project specification and applicable fire-protection requirements. | Request the pump curve, equipment schedules, certifications or listings required by the project, and a written compliance matrix. Confirm the applicable NFPA 20 edition and local authority requirements; listing requirements depend on the project and jurisdiction. |
| Application engineering | 12% | Fit between the selected pump performance and the system’s required flow, pressure, suction conditions, driver, and site constraints. | Ask for a project-specific selection, certified performance information where applicable, utility and connection requirements, and a documented review of operating conditions. Check that the proposed duty point is supported by the submitted curve. |
| Service support | 15% | Contracted response time, service coverage, technician qualifications, escalation process, and availability of replacement parts. | Request written service hours, emergency contact procedures, response-time commitments, service locations, technician training details, and parts lead times. Compare contractual commitments rather than relying on verbal assurances. |
| Delivery and schedule reliability | 12% | Quoted manufacturing lead time, shipping duration, milestone dates, and the supplier’s process for managing delays. | Obtain a dated schedule showing submittal, approval, production, shipment, and commissioning milestones. Compare the committed site-delivery date with the project need date and confirm how schedule changes are communicated. |
| Testing and commissioning | 10% | Scope and cost of factory testing, site start-up, acceptance testing, operator instruction, and documentation. | Request a written responsibility matrix and itemized quotation. Confirm the required tests, witnessing arrangements, test equipment, records, and coordination with the installing contractor and authority having jurisdiction. |
| Warranty and defect handling | 8% | Warranty duration, start date, covered components, exclusions, labor and travel coverage, and claim process. | Compare the complete written warranty terms, not just the headline duration. Clarify whether coverage starts at shipment, installation, or commissioning and identify costs that remain the owner’s responsibility. |
| Total cost of ownership | 18% | Compare costs over the same ownership period, operating assumptions, and scope—not purchase price alone. | Use: installed purchase cost + expected energy + scheduled maintenance + spare parts + service costs over the chosen period. State the analysis horizon, operating hours, energy rates, exclusions, and assumptions; use comparable quotations and maintenance schedules. |
| References and track record | 5% | Relevant experience with comparable applications, installations, and service requirements. | Request references for projects with similar flow, pressure, driver type, and site conditions. Ask about delivery performance, commissioning, parts support, and issue resolution. |
| Total evaluation weight | 100% | Score each supplier from 0 to 5 for every dimension, using documented evidence. Calculate the weighted score as: score ÷ 5 × weight, then add the results. |