| Product Function | Heat, air compression, and vibration | Heating range of approximately 38–42°C; adjustable massage modes; automatic session timer of about 10–20 minutes | These functions address common consumer expectations while supporting a clear product specification for retailers. | High |
| User Comfort | Adjustable fit and soft skin-contact materials | Lightweight structure, padded eye area, adjustable strap, and smooth inner lining suitable for repeated use | Comfort directly influences product reviews, repeat purchases, and return rates. | High |
| Battery and Charging | Rechargeable lithium battery with modern charging interface | Typical battery capacity of approximately 1,000–1,800 mAh; USB-C charging; overcharge and short-circuit protection | Reliable charging performance improves usability and reduces after-sales complaints. | High |
| Wholesale Packaging | Protective retail box with suitable shipping protection | Use molded inserts or recyclable paper padding; include product, cable, user manual, and safety information; consider carton drop protection | Well-designed packaging reduces transit damage and creates a more professional retail presentation. | High |
| Packaging Materials | Recyclable and lower-plastic packaging | Prefer paperboard packaging from responsibly managed sources; avoid unnecessary plastic layers; clearly identify recycling information | Material choices support sustainability claims and may help meet retailer packaging policies. | Medium–High |
| Custom Logo | Logo printed on the product and retail packaging | Common options include pad printing, laser marking, or one-color packaging print; request a digital proof before production | Branding improves shelf recognition and supports a consistent wholesale identity. | High |
| Color Customization | Standard color plus selected custom colors | Confirm color references, finish type, minimum order quantity, sample approval, and color tolerance before bulk production | Color coordination helps match a retailer’s visual identity but may increase production complexity. | Medium |
| Instruction Materials | Multilingual user manual and safety guide | Include operating steps, charging instructions, cleaning guidance, contraindications, warranty terms, and customer-service contact details | Clear instructions can improve safe use and reduce avoidable support requests. | High |
| Compliance Documentation | Market-specific test and certification documents | Request applicable electrical safety, electromagnetic compatibility, battery transport, and restricted-substance documentation for the destination market | Documentation helps importers assess legal, customs, and retailer onboarding requirements. | High |
| Quality Inspection | Pre-shipment inspection with functional testing | Check appearance, charging, heat output, massage modes, buttons, battery performance, accessories, packaging, and carton quantity | A documented inspection process helps identify defects before goods reach distributors or consumers. | High |
| Minimum Order Quantity | Tiered order quantities for standard and customized products | Use lower quantities for standard colors and packaging; set higher quantities for custom molds, colors, printed boxes, or special software | Flexible order tiers reduce inventory risk while preserving customization options. | Medium–High |
| Lead Time Planning | Separate sample, production, and packaging timelines | Allow time for sample approval, artwork confirmation, component procurement, assembly, inspection, and shipment preparation | Transparent scheduling supports stock planning and reduces missed retail launch dates. | High |
| Warranty Coverage | Written limited warranty with defined exclusions | Specify coverage period, eligible defects, proof-of-purchase rules, battery terms, misuse exclusions, and claim submission requirements | A clear warranty reduces disputes and gives distributors a dependable customer-service framework. | High |
| Replacement Policy | Defect handling through replacement parts or replacement units | Agree on procedures for verified defects, damaged cartons, missing accessories, dead-on-arrival products, and consolidated replacement shipments | Practical replacement procedures help control service costs and protect retailer relationships. | High |
| Spare Parts | Availability of frequently requested components | Consider replacement cables, straps, adapters, cushions, control buttons, and approved battery-service procedures | Accessible spare parts can extend product life and reduce full-unit replacements. | Medium–High |
| Technical Support | Prompt support with troubleshooting documentation | Provide setup guides, fault codes, charging troubleshooting, video instructions, response-time targets, and an escalation process | Fast, consistent support helps distributors resolve customer issues efficiently. | High |
| Order Economics | Total landed cost rather than unit price alone | Compare product price, customized packaging, tooling, inspection, freight, duties, replacement reserves, and expected defect rate | A lower unit price may not provide the best margin after logistics and service costs are included. | High |